Reliant Couriers Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

This Policy explains how we use any personal information we may receive about you when you use our websites or when you use or are a recipient of our services. Our services are provided to you in conjunction with our network of delivery partners.  

Reliant Couriers Ltd registered office is at 3 Low Farm Place, Moulton Park Industrial Estate, Northampton, Northamptonshire, NN3 6HY and we are a company registered in England and Wales under company number 10859767. Our Data Protection Officer can be contacted at info@www.reliantcouriers.co.uk

Information that we collect

Reliant Couriers Ltd may collect personal information about you when:

• You use our services through the network of collection and delivery partners
• You use our website
• You contact us
• You are a recipient of our services

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
We may collect the following types of information:

• Your name
• Address
• Email address
• Landline Telephone Number
• Mobile Telephone Number
• Proof of delivery signature
• IP address 

Why we collect this information

Reliant Couriers Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.
The purposes and reasons for processing your personal information are detailed below:

• To collect and deliver goods that you have requested from third parties.
• To enhance and improve your experience of our services.
• To send you service related emails and text messages relating to your consignment delivery.

How do we collect this information

Reliant Couriers Ltd collects personal information:

• From our delivery and collection partners.  e.g. when you order goods from a third party, that party will pass your information on to a local delivery in order to ship your consignment. The delivery partner will pass your information on for further processing.
• From consignments that pass through our transportation systems – we may collect information from the outside of parcels or pallets e.g. name and address information so that we can route them through our networks for delivery to the addressee.
• Directly from recipients. e.g. If you submit a customer service enquiry through our website, or contact our customer service centre via. email or telephone.
• When our services are provided together with a business partner – the information is collected by the business partner in order for us to provide you with the product or service.
• Directly from job applicants e.g. if you submit a job application to us directly via. email or through our recruitment partners.

Sharing and disclosing your personal information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice, or where there is a legal requirement. We may share your data with financial providers, fraud prevention agencies, the police, and law enforcement agencies for the purposes of crime detection, prevention and/or legal proceedings.

Reliant Couriers Ltd uses selected third parties to provide our services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Your personal information may be provided to:

• Our network of delivery partners – a full listing of our delivery partners can be supplied on request.
• Selected third parties – a full listing of our business partners can be supplied on request.
• Other third parties – this includes the police, law enforcement agencies, fraud prevention agencies for the purposes of crime detection, prevention and/or legal proceedings.

Safeguarding measures

Reliant Couriers Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have multiple layers of security in place.

How long do we keep your data

Reliant Couriers Ltd retains personal information for only as long as is necessary and we have strict review and retention policies in place to meet these obligations. Essential data will be stored for the duration of your business relationship with us and in accordance with legal and regulatory requirements after our agreement has ended.

Your rights
You have the right to access any personal information that Reliant Couriers Ltd processes about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, to exercise your data portability rights, and to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Consequences of Not Providing Your Data
If your information is not passed on to us then we will not be able to affect delivery of your goods.

Contacting us

Reliant Couriers Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, you wish to exercise your rights as specified in this notice, raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact our Data Protection Officer at:

Reliant Couriers Ltd

3 Low Farm Place

Moulton Park Industrial Estate

Northampton

NN3 6HY